Get real customer feedback with 5x higher response rates than survey forms.
Customers ignore SMS links and email surveys. A friendly 45-second phone conversation captures nuanced feedback, identifies dissatisfied customers instantly, and triggers immediate remediation alerts.
Hello Sneha, this is Shreya from Royal Auto Service. I see you picked up your car yesterday after periodic maintenance. How was your service experience overall?
The car is running smoothly, but the interior vacuuming wasn’t done properly.
I am so sorry to hear that Sneha, that is definitely below our standard. I am immediately alerting our service manager Mr. Amit, who will offer a complimentary interior detailing session. May he call you back this afternoon?
Yes, after 3 PM please.
Noted for 3:00 PM today. Thank you for your honest feedback, it helps us do better. Have a wonderful day!
Service Completion Trigger
Triggers 24 hours after CRM marks job card or delivery complete.
Conversational Survey
Asks 2 concise questions: overall rating and specific highlights or complaints.
Sentiment Branching
Routes detractors to manager alert; prompts promoters with review link.
BI Dashboard Aggregation
Aggregates NPS trends, word clouds, and branch benchmarks in your portal.
Post-Service Feedback & Escalation
Shreya (Warm & Attentive)
Key Agent Features
- Conducts warm, natural 45-second feedback conversations
- Extracts numeric NPS / CSAT score and captures specific voice comments
- Real-time sentiment detection: flags negative experiences to management immediately
- Prompts satisfied customers with a WhatsApp link to leave a 5-star Google review
- Categorizes recurring complaints across branches or service personnel
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Stop losing leads to unanswered dials and human telecaller fatigue. Experience autonomous Indian AI agents with transparent ₹6.99/min connected-calls-only billing.