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REGULATORY RIGOR & TELEPHONY GOVERNANCE

Compliant AI Calling: Consent, DND & Audit Trails

Enterprise telecalling requires total regulatory adherence. Vision 360 is engineered from the ground up around TRAI mandates, DLT caller ID verification, calling-hour restrictions, and complete audit logging.

TRAI & DLT Telephony Registration

All outbound calls originate from verified enterprise telecom virtual numbers and DLT-registered sender IDs, ensuring authentic caller presentation and eliminating spam marking.

Enforced Platform Standard

NCPR / DND Scrubbing

Outbound promotional campaigns automatically scrub mobile lists against the National Customer Preference Register (NCPR) database to ensure strict adherence to do-not-disturb mandates.

Enforced Platform Standard

Permissible Calling Window Controls

Campaign dispatch schedulers strictly enforce India’s statutory telecalling hours (8:00 AM to 7:00 PM IST). Automated calling queues hard-pause outside this permissible window.

Enforced Platform Standard

Explicit AI Identity Disclosure

Every call starts with transparent, courteous identity disclosure. Call recipients know immediately who is calling and have full freedom to opt out or request a human callback.

Enforced Platform Standard

RBI Fair Recovery Code Alignment

Loan reminder models enforce respectful, non-harassing tonal constraints, zero threats, full customer dignity, and comprehensive auditable records for regulatory audits.

Enforced Platform Standard

100% Encrypted Audio & Transcript Logs

Every phone conversation is encrypted in transit (TLS 1.3) and at rest (AES-256). Full audio and word-for-word transcripts are retained securely in your private tenant.

Enforced Platform Standard
Best Practice Framework

Practical Telecalling Compliance Checklist for Indian Enterprises

Explicit Opt-In: Ensure leads collected via digital ad forms include clear consent to be contacted by phone.
Calling Windows: Restrict all promotional and sales outbound calls between 8:00 AM and 7:00 PM IST.
DLT Registration: Use enterprise-registered virtual numbers to ensure verified caller recognition on mobile devices.
Immutable Audit Trails: Retain encrypted voice recordings and word-for-word transcripts for regulatory verification.
Important Legal Notice: The information provided on this page is for technical and operational guidance only and does not constitute formal legal counsel. Indian telecommunications and lending regulations are subject to statutory amendments; please verify your specific business practices with qualified corporate counsel.
Compliance FAQ

Answers to Regulatory & Telephony Questions

Are AI automated phone calls legal in India?

Yes. Automated calling is lawful in India when conducted using verified DLT-registered enterprise telephony trunks, respecting National Customer Preference Register (NCPR/DND) rules, and operating within the statutory 8:00 AM to 7:00 PM window.

How does Vision 360 handle Do-Not-Disturb (DND) numbers?

For promotional campaigns, customer lists are checked against TRAI DND registers prior to dialing. For transactional and service-based calls (such as OTP verification, doctor appointment reminders, and confirmed order delivery notifications), calls are routed under compliant service routes.

Does Vision 360 provide legal counsel for telecom regulations?

No. Vision 360 provides technical safeguards, automated calling window gates, and DLT tools to assist with telecom compliance. However, clients should always consult their own legal counsel regarding industry-specific communications regulations.

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